behavior
Clients describe changes in behaviour that stem from practicing new skills during our engagement.
We’ve seen several examples of this shift.
“I prepared a strategy deck for Peter that showed how thoroughly I researched the opportunity, developed lists of insights on the marketplace and potential customers, and cited in-depth information on competitors and threats. My SWOT analysis was really awesome! When I met with him, though, Peter interrupted me and asked for my conclusion without letting me get through 90% of my rationale!” We can quickly help this strategy specialist restructure her presentations to keep Peter engaged, prepare to answer questions on details if they arise, and build confidence in her ability to “read the room” as she presents.
“I did my job; it’s not my fault the customer rejected the end product!” We help individuals connect their performance to the customer’s needs and expectations so they work with one another to not only meet, but typically exceed, expectations for quality and timeliness. (Productivity gains follow closely, by the way, generating substantial savings from minimized rework and returned goods.)
“We’re too busy to send people to Boot Camp.” We’ve heard this one A LOT! For many clients, “we’re too busy” was a common theme until their process was so broken and their financials were so bad, they were desperate to find a solution. We can help you retain your high-performers, engage and align your teams, and increase their critical thinking and innovation skills dramatically. All you have to do is send them to Boot Camp and prepare to be “wowed.”
What do we do to promote changes in behaviour?
We help clients learn about one another’s behavioural drives from the Predictive Index results: diverse ways of thinking, contexts for leadership and collaboration, levels of comfort in taking risks, and sources of energy and resilience. Understanding how we differ from one another enables us to choose actions that make it easier to communicate, collaborate, and resolve conflict with others.
During our Flow Accelerator session, participants learn that conducting “business as usual” begins to feel like wearing blindfolds – ignoring simple, yet impactful, opportunities to satisfy customer needs and gain measurable results with common-sense improvements. They learn that anyone can “stop the line” to signal quality issues, and that expediting a bad process only leads to customer disappointment and rejected / returned goods.
Boot Camp participants engage customer input and feedback; measure process effectiveness (or lack thereof); apply observational. analytical, critical thinking, experimentation, and skills and techniques to build quality into their process steps; and measure improvement results. They focus not only on what’s possible, but on what is much more likely to be implemented successfully than unproven, “best guess” process modifications.
Within the Tatham System, we guide your process Design Team Launch – supporting your work in selecting processes, Design Team members, Team Champions, and key roles within the team. We ensure that you are fully equipped for success, from prioritization and selection through initial team meetings.
As you begin to launch the Tatham System, we facilitate the Transition Leadership work that helps you lead the organization from Design Team Launch through team recommendations, your Executive Team’s approval, and implementation planning. Working with your internal Communications / HR leaders, we focus your efforts on communicating early and often (“transmitting and receiving”) to demystify the work of the Design Team(s) and prepare the organization for process transformation.
Team Coaching and Executive Coaching are available as we guide your efforts to shift into more productive habits and practices. Our practice of knowledge transfer is supported by our e-learning platform, Tatham Academy, so participants can review basic concepts at their own pace, repeating as desired and serving as a point of reference during the transformation journey.